CASE STUDIES
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CASE STUDY ONE
We recently achieved great success representing several clients with a funds recovery problem. Our clients had all recently purchased furniture online from the same online homeware retailer. The goods they had purchased were across a diverse price range. Unfortunately for our clients, the furniture they had selected, ordered, and paid for, was not delivered to them. For more than ten months, our clients were left entirely in the dark about what was happening with the delivery of their goods.
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​Understandably, this caused our clients a great deal of stress and frustration. They all repeatedly tried to contact the retailers, however they had their requests for the delivery status and a refund ignored.
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​Feeling frustrated and helpless with the lack of response for nearly a year and concerned with the money they had spent, this is when our clients reached out to us. They wanted to see how we could help them recover their funds.
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​Once we were engaged, our first step was to assess the situation and obtain all the details required. Then, we decided on the best course of action and quickly issued a $55.00 letter of demand to the furniture retailer on behalf of our clients.
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​One of these issued letters of demand resulted in instant success! Our client received the payment due for the entire claim amount well within the 28 day notice period we provided. This was a fantastic result, and they were thrilled with the outcome.
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​The other two letters of demand went without a sufficient response. Therefore, to act in our clients’ best interests, we had to commence legal proceedings in which we successfully secured judgements against the debtor.
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​Despite the judgement in our client’s favour, no payment was made to our clients. Therefore, we took the next step of issuing a Writ for the Levy of Property. A writ is a legally binding, written order instructing a Sherriff to attend to the debtor’s property.
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​The Sheriff then greeted the debtor. The debtor immediately contacted our office and made immediate payment of the full amount owed on the same day.
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​We were glad to be able to help our clients successfully obtain their payments.
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CASE STUDY TWO
We recently represented a client on a complicated case of unpaid commission. This client approached us after a long two-year struggle. At the time we met with this client, the total outstanding commission was around $40,000.
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The client had tried repeatedly to obtain their payment. However, every time they attempted to correspond with the debtor, the debtor made false promises to pay. The debtor also made numerous excuses as to why the funds had not been paid. As you can imagine, this was incredibly frustrating for our client, who grew concerned that they would not receive their commission.
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The situation continued to worsen, to the point of the debtor stopping all correspondence with our client. Our client then realised they required legal assistance and sought out quotes from other firms. Unfortunately, these law firms quoted our client fees above $20,000 to commence proceedings. This was incredibly disheartening for our client, as this represented half of the money they were attempting to recover.
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Our client then found us, and we quoted them a price that was a quarter of what other firms had quoted. We then issued the debtor with our $55.00 letter of demand and received an immediate response.
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The debtor disputed the legitimacy of our client’s demand for commission on the basis that there had been no written contract between the two parties. So we took the next step and sued the debtor for breach of contract. We were successful in obtaining judgement, however the debtor still refused to pay our client.
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Our next step was to file and issue multiple garnishees, which were entirely successful, and we were able to recover the entire judgment debt, plus costs and post-judgment interest. It was an excellent outcome for our client, and we were able to deliver these results to them at a quarter of the price compared to the other law firms that quoted them.